Online Help and Documentation

Buurst® offers in-depth documentation on their website. Simply go to Buurst.com, select Support, and click Documentation. You can also access online help here.

 
Help us help you! Request new features from the SoftNAS team.

Register for Premium Support

SoftNAS® subscribers who register the product will receive access to premium support levels, even during trial periods.

• Registering SoftNAS®

SoftNAS® subscribers have the following support options:

• Regular Phone Support: Contact the helpdesk by phone 24/7 or during regular business hours 9 a.m. to 5 p.m. CST, Monday through Friday.
• Helpdesk Tickets: Open a help desk ticket for issue tracking and faster support.
• Email Support: Email our support team (they will open a help desk ticket).

Support for SoftNAS® Subscribers

Free Trial subscribers have the following support options:

• SoftNAS® Knowledge Base

• Call our General Support Line (888-801-7524)

• Visit our Help Desk

Gold Support

Interested in getting Gold Support which includes:

Maintenance and feature updates

• 24x7x365 Phone Support through dedicated line
• 1 hour initial response and priority queue
• Email and Web cases priority response

For immediate response, please contact us at sales@buurst.com

Visit Buurst Gold Support 24x7

Accessing Customer Knowledge Base

All SoftNAS® customers can access the customer knowledge base via the following link.

• SoftNAS Knowledge Base and Support