Planning your Instances - Support

Online Help and Documentation

Buurst® offers in-depth documentation on their website. Simply go to, select Support, and click Documentation. You can also access online help here.

Help us help you! Request new features from the SoftNAS team.

This option can also be accessed at any time in the top right of the StorageCenter UI.

Register for Premium Support

SoftNAS® subscribers who register the product will receive access to premium support levels, even during trial periods.

SoftNAS® subscribers have the following support options:

  • Regular Phone Support: Contact the helpdesk by phone 24/7 or during regular business hours 9 a.m. to 5 p.m. CST, Monday through Friday.
  • Helpdesk Tickets: Open a help desk ticket for issue tracking and faster support.
  • Email Support: Email our support team (they will open a help desk ticket).

Support for SoftNAS® Subscribers

Free Trial subscribers have the following support options:

Gold Support

Interested in getting Gold Support which includes:

Maintenance and feature updates

  • 24x7x365 Phone Support through dedicated line
  • 1 hour initial response and priority queue
  • Email and Web cases priority response

For immediate response, please contact us at

Visit Buurst Gold Support 24x7

Accessing Customer Knowledge Base

All SoftNAS® customers can access the customer knowledge base via the following link.

Accessing Premium Support Services

  • Log in to SoftNAS customer account.  The SoftNAS membership page will be displayed.

  • Click the License Keys tab to access Premium Support services.