How does the HA piece work, exactly?

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Last updated: Jul 31, 2017
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SNAP HA™ monitors all critical storage components, ensuring they remain operational.  When there is an unrecoverable failure in a system component, another storage controller detects the problem and automatically takes over ensuring no downtime or business impacts occur.

You can refer to the below section for more information: https://docs.softnas.com/display/SD/Introduction