Symptoms
If you are not receiving support logs to your email, and they are not being sent to support@softnas.com by your SoftNAS instance's SMTP agent, then these support reports can be retrieved manually.
Purpose
This article will provide instructions on how to retrieve support reports (logs) manually from a SoftNAS Cloud instance without email functionality.
Resolution
- Run the following command from a system that has an internet access to get our latest support-report diagnostic tool.
# wget https://softnas.com/getsupport/diagnostics.src - You can use your favorite SCP tools to download the script (
diagnostics.src
) to the /var/www/softnas/scripts/ directory of the server in question - SSH to the server in question, and change directory (cd) to /var/www/softnas/scripts/ then type the following command:
#
chown root.root diagnostics.src
#
chmod 755 diagnostics.src
#
./diagnostics.src
- The exported file should then appear in the directory under /tmp/softnas-report.xxxx.tgz
- Change the permissions of the support report to prepare for download from the server:
# chmod 644 /tmp/softnas-report.*.tgz - WinSCP that file from the server.
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