Online Help and Documentation

Buurst® offers in-depth documentation on their website. Simply go to Buurst.com, select Support, and click Documentation. You can also access Online Help from softnas.com/helpdeskonline help here.

 
Help us help you! Request new features from the SoftNAS team.

Register for Premium Support

SoftNAS® subscribers who register the product will receive access to premium support levels, even during trial periods.

• Registering SoftNAS®

SoftNAS® subscribers have the following support options:

• Regular Phone Support: Contact the helpdesk by phone 24/7 or during regular business hours 9 a.m. to 5 p.m. CST, Monday through Friday.
• Helpdesk Tickets: Open a help desk ticket for issue tracking and faster support.
• Email Support: Email our support team (they will open a help desk ticket).

Support for SoftNAS® Subscribers

Free Trial subscribers have the following support options:

• SoftNAS® Knowledge Base

• Call our General Support Line (888-801-7524)

• Visit our Help Desk

Gold Support

Interested in getting Gold Support which includes:

Maintenance and feature updates

• 24x7x365 Phone Support through dedicated line
• 1 hour initial response and priority queue
• Email and Web cases priority response

For immediate response, please contact us at sales@buurst.com

Visit Buurst Gold Support 24x7

Accessing Customer Knowledge Base

All SoftNAS® customers can access the customer knowledge base via the following link.

• SoftNAS Knowledge Base and Support