Symptoms

Your company requires to install a 3rd party tools/agents on SoftNAS instance to address a particular task at hand such as backup, monitoring, logging, antivirus/malware detection etc

Purpose

Provide guidance on approaching this situation.

Resolution

Installation of 3rd party tools/agents may lead to system instability and conditions unforeseen when the system was developed and subsequently QA-ed by SoftNAS.

Should there be a need to raise a support ticket on such a system and support were to determine that the 3rd party tool/agent has lead to, contributed to instability or hinders ability to  provide root cause analysis, you will may be asked to remove this 3rd party tool/agent and reproduce an issue for it to be addressed.

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If unsure about the best approach to take, please do not hesitate to contact SoftNAS for guidance.

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