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In some deployments, outbound requests from the SoftNAS system to the public Internet may be restricted by a network firewall, or by an equivalent on cloud hosting platforms: AWS security groups and/or network ACLs, and Azure network security groups. Not all deployments restrict outbound requests. If you have made a specific rule to accommodate outbound requests to the current former licensing server IP address, the future new IP address will likewise need to be allowed.
In some deployments, DNS lookups on the SoftNAS system for hosts on the public Internet are not supported in the environment. In this case, the SoftNAS system may have a hard-coded IP address for the licensing server, and this address will need to be changed.
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nslookup my.nalpeiron.com 8.8.8.8 Server: 8.8.8.8 Address: 8.8.8.8#53 Non-authoritative answer: Name: my.nalpeiron.com Address: 18420.106237.60110.18518 Name: my.nalpeiron.com Address: 20012603:48011030:104120c:2029:6771:d485:abe9:a4042c2 |
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nslookup my.nalpeiron.com 172.16.150.211 Server: 172.16.150.211 Address: 172.16.150.211#53 Non-authoritative answer: Name: my.nalpeiron.com Address: 18420.106237.60110.18518 Name: my.nalpeiron.com Address: 20012603:48011030:104120c:2029:6771:d485:abe9:a4042c2 |
If each nslookup command returns output similar to that shown above, you have working DNS resolution for the nalpeiron.com domain in your SoftNAS environment.
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If each of the nslookup commands as above showed that you have working DNS resolution, you may edit your /etc/hosts file and comment out (or remove) the entry for my.nalpeiron.com as shown (using your preferred text editor such as vi or nano). You will need to become root or use sudo in order to save changes to this file:
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The following steps will be used to check whether outbound requests from your SoftNAS system to the future new licensing server IP address will be are being blocked:
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curl --resolve my.nalpeiron.com:443:20.237.110.18 https://my.nalpeiron.com/ |
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If you encounter these or other errors with this test command, it means that outbound requests from the SoftNAS system to the future new licensing server IP address are being blocked in your environment. Please update any firewall rules, security group rules, or network ACLs as needed in order to permit outbound traffic on TCP port 443, from SoftNAS to the new licensing server IP, 20.237.110.18, consulting with your cloud services and/or network security teams as needed. Allowing connections to specific addresses where restrictions would otherwise block those connections is commonly called “whitelisting”. If you already had rules allowing the previous licensing server IP, 184.106.60.185, these rules are no longer required after Saturday, Nov. 25, 2023.
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