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In the last week of November 2023, the licensing server (my.nalpeiron.com) will be was moved to a different hosting platform, and accordingly will have has a different IP address from the current previous one. The date for this This IP address change has now been set for was completed as of Saturday, Nov. 25, 2023. Until this date, SoftNAS systems should continue to use the current IP address for licensing validation requests.
There are two ways in which the IP address change may affect a SoftNAS deployment:
In some deployments, outbound requests from the SoftNAS system to the public Internet may be restricted by a network firewall, or by an equivalent on cloud hosting platforms: AWS security groups and/or network ACLs, and Azure network security groups. Not all deployments restrict outbound requests. If you have made a specific rule to accommodate outbound requests to the current former licensing server IP address, the future new IP address will likewise need to be allowed.
In some deployments, DNS lookups on the SoftNAS system for hosts on the public Internet are not supported in the environment. In this case, the SoftNAS system may have a hard-coded IP address for the licensing server, and this address will need to be changed.
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Determine whether you have working DNS resolution on your SoftNAS system that will translate the hostname my.nalpeiron.com to an IP address.
In consultation with your cloud platform and/or networking teams, determine whether there are rules that restrict outbound requests from the SoftNAS system to the public Internet, or specifically, to the previous and current and future addresses for the licensing server.
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Initial Preparation Steps
Note: the future IP address for the licensing server has already been assigned. There is a server hosted at that address that may be used for testing. However, the server on that address is not yet live and cannot yet be targeted for actual license validation requests.
This document will be further updated when the The new licensing server IP address is live as of Nov. 25, 2023.
With that in mind, the current The former IP address for my.nalpeiron.com is was: 184.106.60.185
The future current IP address for my.nalpeiron.com after the change will beis now: 20.237.110.18
Checking DNS resolution
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| Code Block |
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nslookup my.nalpeiron.com 8.8.8.8 Server: 8.8.8.8 Address: 8.8.8.8#53 Non-authoritative answer: Name: my.nalpeiron.com Address: 18420.106237.60110.18518 Name: my.nalpeiron.com Address: 20012603:48011030:104120c:2029:6771:d485:abe9:a4042c2 |
| Code Block |
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nslookup my.nalpeiron.com 172.16.150.211 Server: 172.16.150.211 Address: 172.16.150.211#53 Non-authoritative answer: Name: my.nalpeiron.com Address: 18420.106237.60110.18518 Name: my.nalpeiron.com Address: 20012603:48011030:104120c:2029:6771:d485:abe9:a4042c2 |
If each nslookup command returns output similar to that shown above, you have working DNS resolution for the nalpeiron.com domain in your SoftNAS environment.
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If each of the nslookup commands as above showed that you have working DNS resolution, you may edit your /etc/hosts file and comment out (or remove) the entry for my.nalpeiron.com as shown (using your preferred text editor such as vi or nano). You will need to become root or use sudo in order to save changes to this file:
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If the nslookup tests above showed that you do not have working DNS resolution, you must leave this entry in /etc/hosts as it is, and you will need to leave that line uncommented, but substitute the new IP address at the time of the changeover. The date of the IP address change has now been set was implemented by Nalpeiron for as of Saturday, Nov. 25, 2023. As of Feb. 28, 2024, the former IP address is no longer available.
Only in the case where working DNS resolution is not available on your SoftNAS system, the /etc/hosts file should be modified as follows:
| Code Block |
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sudo vi /etc/hosts
127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4
::1 localhost localhost.localdomain localhost6 localhost6.localdomain6
52.86.152.91 mirror.softnas.com
54.88.117.35 softnas.com www.softnas.com
20.237.110.18 my.nalpeiron.com |
Checking if firewall, security groups, or network ACLs blocking outbound requests
The following steps will be used to check whether outbound requests from your SoftNAS system to the future new licensing server IP address will be are being blocked:
| Code Block |
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curl --resolve my.nalpeiron.com:443:20.237.110.18 https://my.nalpeiron.com/ |
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If you encounter these or other errors with this test command, it means that outbound requests from the SoftNAS system to the future new licensing server IP address are being blocked in your environment. Please update any firewall rules, security group rules, or network ACLs as needed in order to permit outbound traffic on TCP port 443, from SoftNAS to the future new licensing server IP, 20.237.110.18, consulting with your cloud services and/or network security teams as needed. Allowing connections to specific addresses where restrictions would otherwise block those connections is commonly called “whitelisting”. If you already have had rules allowing the current previous licensing server IP, 184.106.60.185, these rules must be left in place until the IP address change has been completed on are no longer required after Saturday, Nov. 25, 2023.
Steps When the Licensing Server IP Change is Completed
On or after the IP address change date, Nov. 25, 2023:
If you have verified working DNS for my.nalpeiron.com as shown above, ensure that the entry in /etc/hosts is commented out .or removed:
Code Block # 184.106.60.185 my.nalpeiron.com
If you do not have working DNS for this domain in your SoftNAS environment, replace the my.nalpeiron.com address with the new one in /etc/hosts:
Code Block 20.237.110.18 my.nalpeiron.com
Repeat the test as shown in the previous section to verify that you can connect to the licensing server on the new IP:
Code Block curl --resolve my.nalpeiron.com:443:20.237.110.18 https://my.nalpeiron.com/
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