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In the fourth quarter of 2023, the licensing server (my.nalpeiron.com) will be moved to a different hosting platform, and accordingly will have a different IP address from the current one. The exact date for this IP address change has not now been set as of this writing. This document will be updated when the date has been finalized. Until the date for the change has been announcedfor Saturday, Nov. 25, 2023. Until tthis date, SoftNAS systems should continue to use the current IP address for licensing validation requests.
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If the nslookup tests above showed that you do not have working DNS resolution, you must leave this entry in /etc/hosts as it is, and you will need to substitute the new IP address at the time of the changeover. We will notify you The date of the date for the change as soon as that has been finalizedIP address change has now been set by Nalpeiron for Saturday, Nov. 25, 2023.
Checking if firewall, security groups, or network ACLs blocking outbound requests
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If you encounter these or other errors with this test command, it means that outbound requests from the SoftNAS system to the future licensing server IP address are being blocked in your environment. Please update any firewall rules, security group rules, or network ACLs as needed in order to permit outbound traffic on TCP port 443, from SoftNAS to the future licensing server IP, 20.237.110.18, consulting with your cloud services and/or network security teams as needed. Allowing connections to specific addresses where restrictions would otherwise block those connections is commonly called “whitelisting”. If you already have rules allowing the current licensing server IP, 184.106.60.185, these rules must be left in place until we notify you that the licensing server IP move address change has been completed on Saturday, Nov. 25, 2023.
Steps When the Licensing Server IP Change is Completed
We will notify you in advance of the date for the licensing server IP change when that date has been set.
On that dateOn the IP address change date, Nov. 25, 2023:
If you have verified working DNS for my.nalpeiron.com as shown above, ensure that the entry in /etc/hosts is commented out.
Code Block # 184.106.60.185 my.nalpeiron.com
If you do not have working DNS for this domain in your SoftNAS environment, replace the my.nalpeiron.com address with the new one in /etc/hosts:
Code Block 20.237.110.18 my.nalpeiron.com
Repeat the test as shown in the previous section to verify that you can connect to the licensing server on the new IP:
Code Block curl --resolve my.nalpeiron.com:443:20.237.110.18 https://my.nalpeiron.com/
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